Our investments in care excellence led to development of new processes, clinical assessment tools, predictive analytics, and pre-claim interventions. This, in turn, resulted in demonstrable, actuarially validated performance improvements in critical areas:
- Delayed claims
- Shorter claims
- Claim recovery
- Benefit utilization
- Location of care provided
- Achievement of high level of customer satisfaction
innovation in care continuum
Our focus on aging in place and managing the continuum of care for people we serve led us to rethink Care Coordination. We fine-tuned care management and coordination to make it proactive. This resulted in better claim cost control by reducing and delaying care needs.
focus on holistic wellness
Prevention, a focus on holistic wellness, and encouraging a safer home environment have all been key elements behind the transformation of Care Coordination.
